Prices aren't converted, or converted wrongly
Center the label and move a little closer; tilt the phone if there is glare. If the label has no currency symbol, the “On label” currency at the top is used, so make sure it is right. Freezing the picture can also help.
Where do the rates come from?
From the daily rates of the Central Bank of the Republic of Türkiye. In the menu you can choose forex or cash rates, buying or selling. Without internet, the last saved rate is used.
How does the free trial work?
You get 10 minutes in total while the camera is actually converting prices; keeping the app open doesn't use it. Freezing a picture or picking a photo counts as 1 minute. Price comparison is limited to 5 products during the trial and only counts when a price is found. Typing an amount to convert is always free.
It says the product wasn't found
On some shop labels the barcode is the shop's own stock code, not the product barcode; tap the product name instead. If the product isn't sold in the country you compare with, there won't be a result either.
My Pro purchase doesn't show
Menu › Prizzi Pro › Restore purchases, signed in with the Apple Account you bought with.
How do I cancel the subscription?
On your iPhone: Settings › [your name] › Subscriptions › Prizzi. The 7-day pass and lifetime option don't renew, so there is nothing to cancel.
Refunds
Apple handles payments, so refunds are requested at reportaproblem.apple.com.
support@prizzi.app · If you can, include your iPhone model, iOS version and a screenshot.